Walmart’s Fishy Claim of 86 Percent Employee Satisfaction

Do Walmart's high internal polling numbers reflect employee love--or fear?

By John Logan

In an opinion piece in last week’s San Francisco Chronicle, Walmart West President Michael Bender states that, according to an internal survey conducted by management, 86 percent of the company’s employees “love their jobs.” But just how reliable [RETURN TO ARTICLE]

  • Reader Comments

    The Poor Love WalMart I see them using there EBT cards all the time.I would guess they get MORE for (OUR money ) buy shopping there.

    Posted by Fred on Dec 10, 2012 at 7:23 PM

    What a shame for Wal-Mart, USSR communist party got about 99.8% at national election.
    Outsource Wal-Mart,

    Posted by evan on Dec 10, 2012 at 9:41 PM

    estate taxes them
    Walton Family has more wealth than 90% of families in USA

    Posted by clarence swinney on Dec 14, 2012 at 11:27 AM

    ———————1%——middle class
    (state sales7%————10%

    Posted by clarence swinney on Dec 14, 2012 at 3:41 PM

    Walmart’s Fishy Claim of 86 Percent Employee Satisfaction.  interestng . . . very interesting….......Republicans said they would win OHIO by a landslide…...
    Karl Rove said FLORIDA was a shoe-in….  Paul Ryan didn’t deliver his home state of WISCONSIN - really believes in the party - won his SENATE seat in his home state .....
    the SUPER PACS spend big money and received their just desserts….oops I mean lost…  So tell me -  -  - whose SUPER “PAC"king now   PaPa John’s is advertising for republican support…in"GREED"ients ???
    We had some really great sound-bites…..great….but empty words….no substance…..what is WalMarrt scrambling about -why the all of a sudden these press releases…..looks like propaganda…..sounds like propraganda…could be ???

    Posted by William Bednarz on Dec 14, 2012 at 9:06 PM

    gee,  I kinda agree…..the 1% - - - - -  taxed at 99%....... love it…..simply love it….

    Posted by William Bednarz on Dec 14, 2012 at 9:10 PM

    How can this be true if there is a 37% turnover rate the first year of employment? Just doesn’t compute.

    Posted by Charles Jensen on Dec 15, 2012 at 1:22 AM

    These “surveys” are done on computers in the store while employees are on the clock. They let you answer 1-5 on questions about your feelings toward the job.So no one trusts them to be private and everyone just answers straight down the middle.

    Posted by Kiterea on Dec 15, 2012 at 2:41 AM

    It has also been reported that Walmart-Sam’s has a 21% annual turnover rate.  Any company with that much employee turnover is doing something very wrong, and their purported 86% employee satisfaction is simply absurd.

    Posted by ORAXX on Dec 15, 2012 at 8:10 AM

    I doubt the 86% number too. However, it’s not as simple as passing judgement from above.

    For many people, working at the Walmart is the only job they can get and the health benefit, pathetic as it is, is still better than nothing. And, everyone wants others to respect their employment and feel productive.

    “Any job is better than no job.”

    If you haven’t been there, you cannot possibly understand it.

    Posted by Muddy_Road on Dec 15, 2012 at 9:15 AM

    Good point. They know who you are when you vote. I would absolutely give the “right” answer under those circumstances.

    Posted by Muddy_Road on Dec 15, 2012 at 9:17 AM

    So, Walmart conducts a survey of its employees and to refute it, this article cites an anecdote- “According to one employee interviewed by Businessweek: “If Wal-Mart doesn’t care for me, why should I care?” ” and complains about a fire in a factory in Bangladesh operated by one of Walmart’s contractor’s sub-contractor’s?  On this basis the claim is “fishy”.  I would say that the most obvious sign of Walmart’s employee satisfaction is its success.  You don’t build a successful enterprise on low price alone.  Satisfied or happy employees help build enterprises like Walmart.  The fruit is on the tree.

    Posted by paul_23 on Dec 9, 2013 at 9:31 AM

    That’s an interesting statement.  Do you have data that shows what average retail employee turnover is that proves Walmart has above average turnover for the industry? I do.  The turnover at the much ballyhooed competitor- Costco- is 24% ( )

    Posted by paul_23 on Dec 9, 2013 at 9:37 AM

    Do you really not understand that turnover in the FIRST YEAR of employment might be 37% while turnover in the second, third, forth, fifth years and so on might be much lower, and that the overall average comes to 21% (much lower than Costco - )

    Posted by paul_23 on Dec 9, 2013 at 9:39 AM

    Oh, so you’re opposed to Union “Card Check” proposals then, right? ;)  You ‘progressives’ crack me up.

    Posted by paul_23 on Dec 9, 2013 at 9:40 AM