Meet the Warehouse Worker Who Took On Amazon Over Inhumane Conditions and Harassment

Hibaq Mohamed has worked for Amazon nearly as long as she’s been in the United States. In 2016, the twenty-something Somali immigrant landed in Minnesota by way of a refugee camp, joining one of the largest East African communities in the country. She soon joined the legion of workers who fuel the state’s main Amazon facility, the MSP1 fulfillment center in Shakopee, near the Twin Cities.

“This was my first job,” Mohamed says. ​“They were hiring workers … East African and people like me. [These workers] didn’t have a lot of experience, they don’t know a lot.” 

The Shakopee facility employs roughly 1,000 workers to execute Amazon’s highly mechanized work regimen every day, packing orders at a frenzied rate of around 250 units per hour. While items zip down a conveyor belt, the workers are monitored, through an automated system, to track their speed and any errors that might damage their performance ratings.

On top of the pressure to meet quotas, Mohamed says management decided to ​“fire a crazy number of workers” shortly after she started working there. ​“And they are not telling us what they fired them for,” she recalls. She says the workers were immigrants who did not speak English fluently.

Though Amazon says these were seasonal hires — and were therefore dismissed once their temporary stints ended, the seeming lack of transparency troubled Mohamed. ​“I feel like this was unfair,” she says.

Around 2017, Mohamed and other East African immigrant workers started meeting with the Awood Center, a Minneapolis worker center. As fledgling community organizers, Mohamed says, ​“We have to be smart, we have to have the training to do this.” Over the past two years, East African workers have spearheaded a number of walkouts and protests at Amazon against what they perceive as incompetence, inhumane productivity standards and a lack of diversity among the management. Images of hijabis walking the picket line and banners proclaiming that workers are ​“not robots” garnered national headlines. 

Following initial protests in 2018, Amazon management sat down with MSP1’s East African workers to discuss working conditions — highly unusual for Amazon, which had previously avoided such direct talks with workers.

Amazon eventually agreed to make some accommodations at the facility, such as committing managers to meet quarterly with workers and respond to complaints within five days, according to the New York Times. But workers have continued to complain about the intense productivity pressure, which often leaves them without time for daily prayers and bathroom breaks, despite Amazon claiming that workers can pray at any time. MSP1 also has one of the highest injury rates among Amazon’s fulfillment centers.

Awood has become a hub for the East African worker community, teaching organizing tactics and building mutual support. Awood operates as a grassroots group and not a formal union, but other unions — including the Service Employees International Union and the Teamsters—have been supporting Amazon workers at MSP1 and other facilities.

Just over a month after Minnesota issued stay-at-home orders, Amazon eliminated unlimited unpaid time off for those who opted to stay home for health concerns, which triggered a walkout by more than 50 MSP1 workers. The workers also protested what they said was the retaliatory firing of two worker activists, Faiza Osman (who Awood claims was terminated after staying home with her children to avoid infection, but was later reinstated) and Bashir Mohamed (who apparently was disciplined for violating social distancing guidelines, which workers say are selectively enforced).

Workers’ fears about the virus were confirmed in June, when about 90 warehouse employees tested positive for Covid-19. Bloomberg reported that Amazon had carefully tracked the Covid-19 infection rate at MSP1, but did not disclose details on the number of cases to workers.

Management ​“want[ed] to hide it,” Mohamed says. But while the higher-ups were not exposed like the frontline workers on the warehouse floor, ​“We are the ones who are going together to the bathroom, to the break room. We are the ones getting the virus.”

Amazon has boasted about its Covid-19 response, claiming it has taken extensive measures to keep workers safe while easing up on quotas. But Mohamed says Amazon’s leaders ​“focus more for the money than the workers and people.”

Last week, workers’ fears about their risk of infection were realized when the company reported that more than 19,000 of its 1,372,000 employees at Amazon and Whole Foods had tested positive for COVID-19. Though it claims that the infection rate at its facilities was about 40 percent lower on average than in surrounding communities, labor advocates denounced the company for needlessly putting workers’ health at risk.